Frequently Asked Questions

Frequently Asked Questions

What are your office hours if I want to talk to a live person?
Our office hours are 8:00 AM to 4:00 PM, Pacific Standard Time, Monday thru Thursday and 9:00 AM to Noon on Fridays. Someone is always here during those hours. Our phone number is 760-321-3092 and works from anywhere in the United States.

Issue Creating Account or Issue with Login?
Firstly, let us say, we are here to help with any problem you might experience. The most common issue is not completing the account creation step fully or correctly. To complete “Create Account” you MUST click the ‘Activation Link’ that is emailed to you, in order for your account to be activated and to be able to Login. If for whatever reason you have any issue creating an account or with Login, please CONTACT US, so that we may quickly rectify any issue swiftly for you.

Can I order products over the phone?
Yes. Just make your selection and then give us a call at 800-300-2002.  We are in the offices from 8:00 AM to 4:00 PM, Pacific Standard Time, Monday thru Thursday and until Noon on Fridays.  Offices are closed on weekends and holidays.  When you call and tell us what you want to order, we will tell you your order total with shipping and you will have various options to pay.

What Credit Card Processor do you use?
We have a very reputable trusted payment processor who are specialists in payment processing for adult natured products such as ours.
CCBill’s consumer support contact information,
24 hrs, 7 days a week, 365 days a year:
Phone: 1.888.596.9279
Fax: 480.449.8820

If you are having an issue with being able to purchase, please follow these helpful tips:

1) Ensure you are logged into your account. (If not LOGIN to your account, or Create an Account)
2) Choose and add items to your cart that you wish to order.
3) When you are ready to checkout, Click on the ‘CART’ icon in the top right hand corner of your screen and then Click ‘Show Cart’ to go to checkout.
4) Then on the checkout screen, select a shipping option from the list of shipping options provided; First Class Mail, USPS Priority Mail, Fedex etc and then Click ‘Save” to save your chosen shipping option.
5) Next Choose your preferred payment method and enter your payment information.
6) Next Enter any notes or comments you wish to leave and send to us.
7) Then most important Click and CHECK ‘Terms of Service’, (Your order will not process until you have done all the above and also agreed to our terms of service).
8) Lastly Click “Confirm Purchase’ and submit your order.
If you have done everything as listed above your purchase should process and you will receive a confirmation email of what you have ordered. Once your order is being processed you will also receive another Confirmation INVOICE Receipt of your order that it is being processed. Once the order ships you will also receive a tracking notice and email of your shipment.

When I place an order online , how long before it ships?
In most cases, for repeat regular customers, orders are usually shipped within 24 to 48 hours during normal business days. Please always allow enough time for your order to be processed and shipped.

What if a Product goes “OUT-OF-STOCK” after ordering ?
If an item goes “Out-of-Stock” after ordering we will do our due diligence to contact you by email or phone or both!

Are packages shipped discretely ?
Yes, all packages are shipped discretely in plain brown boxes or standard boxes provided by our carriers, there are no identifying marks on the outside of the package as to what is in the package.

What about International Shipping ?
In regards to International shipments, we only offer and ship via USPS International Mail.

Is it safe to send my information over the internet?
Absolutely! Our online processors use the latest state of the art encryption technology. Your order is transmitted to them electronically through our safe and secure 256-Bit encryption SSL server. Once processed which is usually within a minute or two, you will receive your email confirmation of the order. When we receive your order, your personal information will have been completely removed for your security.  No one at GayVM collects or see’s your personal payment information.

Is the “PRICE” printed on the Image of a Magazine, the actual price / value ?
NO, any price printed on the actual image of a magazine is NOT the actual true value and price of any item. It may just be the original selling price, suggested selling price, or retail price at the time of publication, BUT it does not represent the actual true value and price of a magazine.

Do you have a physical store ?
No we do not have a showroom, retail outlet or storefront, we are entirely an online only website business.

Do you have a print catalog?
No not at the present time. Due to the nature of our business and the low quantities on certain items it is impossible to do a printed catalog and keep it up to date. Our online catalog is our most current catalog.

Are you going to sell my name or telephone to marketing companies?
Absolutely NOT. We NEVER release any information about our customers to any person or any company. Your identity is totally protected by us. Additionally, we do not do any telemarketing or mailing through the post office with our customer list. Therefore, you are not going to get bombarded with phone calls or mailings. We respect your privacy and confidentiality. We do a weekly e-mail newsletter to announce our specials and new products and savings coupons.

What is your product guarantee?
We guarantee all of our products unconditionally against defects and will replace them free of charge. Defective products must be returned to us within 15 days of purchase. If you receive a defective product we will replace it for the same item. If you receive a defective product, call us immediately and we will arrange to have it replaced. On certain items, once used, they cannot be returned. For more information check out our Returns and Exchange Policy