OUR CUSTOMER RETURN & EXCHANGE POLICY
We guarantee all of our products against defects in materials. If you receive a defective item please contact us immediately or call us at 800-300-2002 and speak to one of our Customer Service Representatives who will issue to you a Return Authorization number (RA#) and provide instructions for returning the merchandise to us.
CLICK HERE to REQUEST RETURN AUTHORIZATION
Our Customer Service Representatives are available Monday thru Thursday, 8:00 AM to 4 PM, Pacific Standard Time and Noon on Friday. If for whatever reason you receive a defective product, we will gladly replace it with the same product. We will ship to you at no cost a replacement item and arrange for the defective item to be returned.
Please understand that we cannot accept returns for the follow reasons:
- Simply because you did not like a product.
- If the product has been used in any way.
- If the product has come into contact with any bodily fluids (To ensure health and safety we unfortunately can not accept returns or exchanges if the product has come into contact with bodily fluids).
NOTE: All returns of defective merchandise must be made within 15 days of purchase, and all returns must be accompanied by the Return Authorization Number arranged through a customer service representative.
LOST, MISSING OR STOLEN PACKAGES
are committed to providing the best safe, secure and discrete delivery
of our customers packages, however once we hand your package over to the
delivery carrier (USPS) it is their responsibility to ensure its
delivery. We are NOT responsible for packages that have unfortunately
been lost, go missing or get stolen. If for whatever reason a package
gets delayed, goes missing it is then the buyers responsibility to
contact their local Post Office and provide them the correct tracking
information and file a report with them of your lost or missing package
and obtain a “Case Number” and ask for a Resolution date. Once you
obtain this “Case Number”, please then email us all the relevant
information and your “Case Number” so that we may file a claim if
Once we have all this information and depending on the resolution date of the Post Office, only then can a New Package be mailed.
Our Lost or Stolen Policy is – “We REQUIRE a Case Number, before ANY replacements can be considered or sent!” NO EXCEPTIONS!
Furthermore, the replacement package and ALL future purchases will be shipped “Adult Signature Required”.